OUR PRIVACY POLICY

Sumter EMC is committed to ensuring your personal privacy. This privacy policy describes the fair information practices that govern the collection, maintenance, use, and disclosure of personal information on the Sumter EMC web site. This privacy policy does not apply to any other information collected by Sumter EMC through any other means.

If you have any questions about how Sumter EMC protects your information, please contact us at our office at 229-924-8041.

Privacy Policy

Sumter EMC ("we", "us", or "our") is committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, and protect the information provided through our SMS service.

1. Information Collection and Use

When you opt into our SMS service, we collect your phone number, which is provided voluntarily. We do not purchase or auto-generate phone numbers. The number you provide is used exclusively to send SMS notifications regarding account or service alerts and notices. These messages are general and do not include any personal information.

2. Opt-In Consent

By opting in, you consent to receive SMS messages from Sumter EMC. Your phone number will only be used to deliver the messages described in this Privacy Policy and will not be shared or used for any other purposes.

3. Opt-Out

You can opt out of receiving SMS messages at any time. To stop receiving messages, simply reply with the word "STOP" to any SMS message you receive. After sending "STOP," you will no longer receive messages from Sumter EMC.  Additional words that will also cause a mobile number to become unsubscribed are: QUIT, END, CANCEL, UNSUBSCRIBE

4. No Third-Party Sharing

Sumter EMC will never sell, rent, or share your opt in status, phone number or any other information with third parties for marketing purposes. Your information will only be used as necessary to provide the SMS service you have requested and will not be shared with other organizations or parties.

5. No Message Storage

We do not store the content of SMS messages sent. Messages are sent solely for the purpose of delivering payment reminders or notifications of outages or past due electric service bills. Once sent, these messages are not retained by Sumter EMC.

6. Compliance

This Privacy Policy complies with all applicable privacy laws and guidelines, including the CTIA (Cellular Telecommunications and Internet Association) standards. Our SMS service is used exclusively for service-related activities and remains in full compliance with all relevant regulations.

7. Contact Us

If you have any questions about this Privacy Policy or our SMS services, please contact us at:

Email:   memberservices@sumteremc.com     

Phone:  229-924-8041

Like most other web sites, Sumter Electric Membership Corporation (“Sumter EMC” or “We”) maintains web logs that automatically record basic, non-personal information about visitors. This information consists of: IP address, type of browser and operating system, date and time of access, pages visited, and referring/exit pages. Sumter EMC normally only uses web log information in aggregate form to enable us to make the web site more useful. Web logs may be used to identify visitors who seek to damage the web site, use the web site in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. Sumter EMC does not collect any personal information about a routine visitor unless that visitor provides it to us.

If you use the Sumter EMC web site to send an e-mail to request information, or if you provide personal information through this web site in any other way, Sumter EMC collects and may maintain the information that you provide. Your information may be shared among Sumter EMC staff and others as necessary to respond to your request. Routine e-mail sent to Sumter EMC through the Sumter EMC web site or otherwise is not necessarily secure against interception. 

Sumter EMC uses its web site to provide services and information to its members, their employees, and members of the public. Personal information collected through the Sumter EMC web site may be used from time to time by others hired by us or otherwise engaged to assist in carrying out financial, management, operational or other activities. We could be required to disclose this information in response to valid legal process, such as a search warrant, subpoena, or court order. We do not sell, rent, or otherwise share information about users of this site.

This web site contains links to other sites, some of which are not owned or controlled by Sumter EMC. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected on this web site.  Upon leaving the Sumter EMC web site, the privacy policy of the new site will apply.

We reserve the right to modify this privacy policy at any time, so please review it periodically. If changes are made to this privacy policy, the privacy policy as it appears on the Sumter EMC web site will be updated to reflect the changes.

 

SMS Terms and Conditions

These Terms and Conditions ("Terms") govern the use of SMS messaging services provided by Sumter EMC ("we," "us," or "our"). By opting into our SMS program, you agree to receive SMS messages from Sumter EMC, in accordance with these Terms and The Campaign Registry (TCR) compliance standards.

Consent and Opt-In Requirements

  • By opting in, you provide express consent to receive SMS messages from us regarding your account services.
  • Opting into the SMS program is voluntary and separate from any other service we provide.
  • To opt-in, text “START” to 229-924-8041.
    • Opt-In Message: Thank you for opting into Sumter EMC texting. Message frequency depends on the user. Message & data rates may apply. Reply STOP to cancel. Text HELP for help.

Message Frequency and Types

  • Message Frequency varies.
  • Message Types: Messages may include service alerts and account notifications.
  • Message and data rates may apply according to your mobile carrier's standard rates.

Opt-Out Instructions

  • You may opt out of the SMS program at any time by texting "STOP" to 229-924-8041.
  • Once you send the "STOP" request, you will receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you opt back in.
  • For assistance or to request additional information, reply "HELP" to 229-924-8041, contact us at memberservices@sumteremc.com or call 229-924-8041.
    • Opt-out Message: You are now opted out of the Sumter EMC alert service. You will no longer receive messages from Sumter EMC. Reply “START” to re-subscribe.

Privacy and Data Security

  • Sumter EMC is committed to protecting your privacy. Your information will only be used for the purposes described in this SMS program and will not be shared with third parties except as necessary to provide the service.
  • Personal information collected for SMS messaging is managed in compliance with applicable laws and regulations, including data protection and privacy standards.
  • By opting in, you agree to Sumter EMC's Privacy Policy and acknowledge our commitment to protecting your data.

Limitations of Liability

  • Sumter EMC and cellular carriers are not responsible for any delayed or undelivered messages caused by factors outside our control, such as mobile carrier delays or network outages.
  • Sumter EMC and cellular carriers are not liable for any direct, indirect, incidental, or consequential damages that result from the use of, or inability to use, the SMS program.

Changes to Terms and Conditions

  • Sumter EMC reserves the right to update or modify these Terms at any time. Any changes will be communicated to you via SMS or posted on our website at www.sumteremc.coop.
  • Your continued participation in our SMS program following any updates to these Terms constitutes acceptance of those changes.

Contact Information

If you have any questions regarding these Terms, you can contact us at:

  • Phone: 229-924-8041
  • Email: memberservices@sumteremc.com
  • Headquarters Address:  1120 Felder Street
                                              Americus, GA 31709

By opting in, you confirm that you have read and agreed to these Terms and you authorize Sumter EMC to send you SMS messages.

Privacy Policy: Click https://sumteremc.coop/privacy-policy for the Privacy Policy.

Cellular carriers supported on this program include AT&T, T-Mobile, Metro PCS, Verizon Wireless, US Cellular, Google Voice, Cellular One, Cellcom, Cellular South, Interop, and Clearsky.