Prepay

Sumter EMC’s innovative Prepay Electric Service program for residential accounts allows you to take charge of your electric bills! The program allows members to pay for electricity in advance, offering greater control over energy use and budgeting.

With no deposits or monthly bills, members can track usage in real-time and add funds as needed.

Unlike traditional post-pay accounts, prepay accounts allow you to pay for your electricity before you use it.
This approach gives you more flexibility and control over the use of electricity.

Getting Started is Simple

Any existing deposit amount will be put to work for you immediately as a credit to the Prepay account balance (if converting an existing account to Prepay).
If you already have a conventional post-pay residential account, switching to Prepay and using the available debt management feature provides a way to spread your pre-existing balance due over an extended period of time:
1. 25% of all Prepay account payments are applied to any pre-existing delinquent balance.
2. 75% of all Prepay account payments are applied towards future energy usage.

Stay in the Know!

Daily notifications of energy usage and electricity costs will allow you to better monitor your energy usage and budget for electricity costs.
If energy usage increases significantly, daily reporting of energy usage will give you timely notice to take corrective action instead of finding out at the end of the month. Automatic alerts and notifications are sent:
1. Every day to provide an updated account balance and daily energy usage.
2. When the credit balance falls below a limit (determined by you) to provide an opportunity to make a payment and avoid automatic disconnection.
3. When payments are made.
4. When electric service is disconnected/reconnected.
Daily usage and Prepay account balance can be checked by you in person at one of our three offices, by telephone, on Sumter EMC’s online portal, or with Sumter EMC’s smartphone application.
Account alerts and notifications can be customized through Sumter EMC’s online portal.

Many Ways to Pay

Credit card and e-check payment options are available to you all day, every day with no additional fee.
Prepay account payments can be made:
1. At all three Sumter EMC offices during normal business hours.
2. By telephone.
3. On Sumter EMC’s online portal.
4. Using Sumter EMC’s smartphone application.
5. Payment methods include:
  1. Cash at one of the three Sumter EMC offices during normal business hours.
  2. E-check payments which are accepted 24 hours a day, 7 days a week by telephone, on Sumter EMC’s online portal, or by Sumter EMC’s smartphone application.
  3. Credit card payments which are accepted 24 hours a day, 7 days a week by telephone, on Sumter EMC’s online portal, or by Sumter EMC’s smartphone application.
  4. Note that Prepay account payments cannot be made to Sumter EMC’s collection agents.
Additional deposits and reconnect fees are not applicable to Prepay accounts.
If your Prepay service is disconnected, you will be reconnected automatically when a payment is made and applied to the account that raises the credit balance above $20.

FAQs

Unlike traditional post-pay accounts, prepay electric service accounts allow members to pay for their electricity before they use it. This approach gives the member more flexibility and control over electricity use. It will enable members to avoid deposits and fees, customize their payment schedule, purchase energy when convenient, and monitor their electricity consumption in a self-managed program.

Prepay electric service uses the same rate as post-pay service, so there is no additional cost to signing up for prepay. Existing members can convert their accounts to prepay electric service by agreeing to the applicable terms and placing a minimum $50.00 credit balance on the account for daily usage. New members with no application on file must pay a membership fee of $5.00, an account setup fee of $15.00, and a minimum of $50.00 credit balance for daily usage.

Yes, you can switch to prepay electric service even if you already have service at Sumter EMC. Any existing deposits will be applied to your outstanding balance owed, and a new prepaid account will be set up. Additionally, members with an overdue balance and wish to convert their account to prepay can pay the balance in full before converting or choose the Debt Management option of prepaying electric service.

Members participating in Prepay electric service can access their account information through the Sumter EMC Online Portal at the link below, or by calling or visiting any Sumter EMC office.

Online Payment Portal

Members can set up alerts and reminders on their accounts when they sign up for prepaid electric service. Alerts can be sent in any combination using text messaging, email, and phone calls. Available signs include Low Balance Threshold, Service Connected, Service Disconnected, Service Reconnected, Payment Confirmation, Return Check Alert, Balance, and Usage Alert.

Sign Up!

If you want additional information on Prepay Electric Service, contact one of Sumter EMC’s Member Service Representatives at

229-924-8041 or 1-800-342-6978

or click below to message us.

Prepay

Sumter EMC’s innovative Prepay Electric Service program for residential accounts allows you to take charge of your electric bills! The program allows members to pay for electricity in advance, offering greater control over energy use and budgeting.

Getting Started is Simple

Control Your Finances

Stay in the Know!

Many Ways to Pay

FAQs

Sign Up!

Connect With Us

Sumter EMC’s innovative Prepay Electric Service program for residential accounts allows you to take charge of your electric bills! The program allows members to pay for electricity in advance, offering greater control over energy use and budgeting.

Getting Started is Simple

FAQs

How does prepay electric service work?

Who can participate?

What does it cost?

Are there any deposits or penalties?

I already have a traditional post-pay account, can I switch to prepay electric service?

Where do I sign-up?

Where can I pay?

How can I access my account?

Do I still get a bill?

How do I know when my account is running low?

What happens if my account runs out?

How do I reconnect my power if it's been disconnected?

Can I get an arrangement on my prepay electric service account?

When does an account close after being disconnected?

Can I convert back to a post-pay account?

Sign Up!

Connect With Us